Our corporate philosophy regarding software maintenance and technical support is that the needs of our clients should be our most important focus. Over many years of providing support services to our clients, we have evolved the following support infrastructure and process.
We currently employ a multi-tiered approach to providing support services for our Case Management Systems. These tiers include:
To learn hour our Services and Support can enhance your government, please email us at BenefitsEntitlement@irondata.com or phone: 314.744.7300
Members of our software design and development team possess a wide variety of current and in-demand skills. Iron Data has programming staff skilled in Java, WebSphere, Microsoft .Net, COBOL, XML, Web 2.0 and other modern application development languages and tools. Our software architects and designers are versed in modern software architecture, such as Service Oriented Architecture and Web 2.0. Our systems analysts and information architects rely on advanced tools for defining requirements, use cases and specifications.
We feel that our foundation of subject matter expertise, command of modern software architecture and design, and versatile programming staff positions us to provide Case Management System solutions now and well into the future.
To learn hour our Services and Support can enhance your government, please email us at BenefitsEntitlement@irondata.com or phone: 314.744.7300
For years Iron Data has leveraged the role of the Account Manager to guarantee the highest levels of customer satisfaction. The Account Manager provides personalized service to the client on a daily basis. The Account Manager assists the client with software release implementation by providing on-site and remote support during acceptance testing, dry run testing and post-production phases of a software implementation. The Account Manager works closely with the client to execute test plans and to report and resolve problems arising during the various implementation phases.
To learn hour our Services and Support can enhance your government, please email us at BenefitsEntitlement@irondata.com or phone: 314.744.7300
Our training programs include a combination of on-site training, online training and development and delivery of comprehensive training materials. Depending upon the scope and complexity of a software release, Iron Data will work with the client to develop a mutually agreeable training plan.
To learn hour our Services and Support can enhance your government, please email us at BenefitsEntitlement@irondata.com or phone: 314.744.7300